
Refund PolicyAt "Al-Sultana" store, we care about your complete satisfaction, and therefore we offer a flexible and easy return policy:
Return Period: You can return products within 7 days from the date of receipt.
Return Conditions: The product must be in its original condition, unused, with all original tags and labels. It should also be in its original packaging.
Excluded Products: Products that have been modified or personalized upon request, as well as underwear, cannot be returned.
Process: You can contact customer service via email or phone to initiate the return process. Once approved, you will receive instructions for returning the item.
Shipping Costs: The customer is responsible for return shipping costs, unless there is a defect or error in the product.