Refund PolicyAt "Al-Sultana" store, we care about your complete satisfaction, and therefore we offer a flexible and easy return policy:

Return Period: You can return products within 7 days from the date of receipt.

Return Conditions: The product must be in its original condition, unused, with all original tags and labels. It should also be in its original packaging.

Excluded Products: Products that have been modified or personalized upon request, as well as underwear, cannot be returned.

Process: You can contact customer service via email or phone to initiate the return process. Once approved, you will receive instructions for returning the item.

Shipping Costs: The customer is responsible for return shipping costs, unless there is a defect or error in the product.